How can the doctor diagnose me through a video call?

An experienced and qualified doctor is able to diagnose common non-urgent illnesses through a video-consultation. They typically do so by assessing your history, current symptoms, and by talking with you. However, for checks that do require physical assessment, the doctor may ask patients to perform those measurements with the doctor's guidance. For example, to check for sinus tenderness, the doctor may ask the patient to press on specific areas of their face or neck for swelling. If a patient suspects a fever, he/she is advised to have a thermometer with him/her during the consultation. If the doctor feels that your condition requires further investigation, he/she will advise you to go for a physical consultation. In such cases, the doctor will end the consultation and you will not be charged.