What happens if I lose internet connection during my video consultation?

If you lose internet connection during your video consultation, please do the following:

1. Head to an area with better internet / data connectivity
   
   
2. Re-open the Doctor Anywhere App
   
   
3. Rejoin the consultation call

However, if after re-opening the app, you are no longer in the consultation room, do book an appointment with another doctor. The initial consultation will not be charged.