What happens if I am not there physically to collect the medications?

After you’ve confirmed your purchase, there will be a verification code which you would need to show the courier when he arrives. The courier will call or SMS you on the day that he delivers your product; please pick up the call or reply to his message.

Please ensure you are at home and have the verification code with you when the courier arrives.

For prescribed medication purchases, the courier will have to hand over the medication to the person with the authenticated verification code. In the event that there is:

1. failed authentication
2. No person(s) collecting despite 10 minutes of waiting,

the prescribed medication will be sent back to the clinic of origin. A re-delivery can be arranged at a cost of 250 THB (excluded delivery fee of 1st round trip to customer's delivery address).

For purchases that are not prescribed medications, the package maybe left at the designated address if there are no persons collecting.